FREQUENTLY ASKED QUESTIONS

We strive to never be late for a pickup and therefore our chauffeurs arrive 15 minutes earlier from the reserved time. We are not rushing you: please take your time; we want you to know that we are there if you need to leave a little early.

No, the price that you see when getting a quote online is what you will be charged for the service. An additional fee is charged only if you are late from your scheduled time. Our chauffeur will wait for you for free for 15 minutes going to Airports or Point Point Transfers. Extra service that your request will result in a fee.

From Airports: Domestic flights have 45min complimentary waiting time and International flights have 1 hour and 15min complimentary waiting time from the time the plane land (we use Flightaware and Google to track flights). After free waiting time has expired, you will be charged waiting time, billed in 15min increments. Sedan waiting times: $25.00 for 15min, SUV waiting times: $30.0 for 15min, Sprinter Van waiting times: $50 for 15min.

That’s not a problem, we track all our clients’ flights, so we will know if it is late or early. However, please notify us ASAP if you change your flight.

Depends on the type of service you`ve booked with us. For “Meet and Greet” your chauffeur will wait next to the baggage claim designated for your flight holding a sign. For curbside pickups, you will receive a text upon landing from your chauffeur and instructions for the pickup.

Reagan National Airport (DCA):

• For Curbside – your chauffeur will be waiting at our holding lot which is 1-2 minutes away from the airport. Once you land your driver will send you a text with his phone number. Please call your driver whenever you have your luggage and your chauffeur will meet you. At Terminals A, B, and C: you will meet your driver on the arrivals level, exiting the terminal through doors 6, 7, or 8 and crossing to the passenger pick-up median. Please remember to specify which door number you are close to.

• For Meet and Greet – your chauffeur will be waiting for you in front of your baggage claim. Please also consider the walking distance to parking lots: approximately 10 minutes from Terminals B, C and 15 minutes from Terminal A.

Dulles International Airport(IAD):

• For Curbside – your chauffeur will be waiting at our holding lot which is 1-2 minutes away from the airport. Once you land your driver will send you a text with his phone number. Please call your driver whenever you have your luggage and your chauffeur will meet you at the arrival level. Note to take the ramp up from the baggage claim area and notify your chauffeur of the door number you will be waiting by.

• For Meet and Greet – for domestic flights your chauffeur will be waiting for you in front of your baggage claim. For international flights, he will be waiting in front of International Arrivals. In both cases, he will be holding your name sign.

Baltimore/Washington International(BWI):

• For Curbside – your chauffeur will be waiting at our holding lot which is 3-4 minutes away from the airport. Once you land your driver will send you a text with his phone number. Please call your driver whenever you have your luggage and your chauffeur will meet you at the curb on the arrivals level.

• For Meet and Greet – for domestic flights your chauffeur will be waiting for you in front of your baggage claim. For international flights, he will be waiting in front of International Arrivals. In both cases, he will be holding your name sign.

Union Station Washington DC

You will get a text message from the driver once ready; the car will pull into the main circle with your name sign on the front window.

You can cancel your reservation at any time. However, to get a full refund, please make your cancellation no later than 24 hours BEFORE your scheduled pickup time. Premier International Transportation will track your flight to meet you at the airport on time. However, it is the passenger`s responsibility to notify Premier International Transportation if they change flights. Please call and notify us of any changes. You will be charged a No Show fee (full fare) if you fail to notify us of a flight change.

Yes, child seats are available on request. 

Once the reservation is confirmed, we will send you an email for confirmation that means that your pickup has been scheduled and you don’t have to call.

No, All the vehicles are smoking free.